FAQ / Woody & Ruby
You have Questions we have answers!
Carbonation issues after cylinder change
After replacing an empty cylinder with a full one, you may notice that the device behaves a little differently than with a nearly empty cylinder. This is perfectly normal, since the pressure inside the full cylinder is higher. The higher pressure shows through the device beahving like it was “spitting out” carbon dioxide and carbonation feels heavier and more forceful.
To remove the socalled overpressure from the cylinder:
- Press the carbonation button a couple of times without attaching a water bottle to the device.
- You will see and hear when the overpressure has been released. Carbonation should then seem to go as smoothly as usual.
Icing on the nozzle
When carbonating very cold water with Woody, the nozzle may temporarily freeze. This causes the water not to carbonate properly.
- Pull the bottle towards you to release the pressure.
- The ice disappears automatically.
Tip: Toby, Ruby, Ruby 2 and Glassy are equipped with an anti-freeze nozzle that prevents icing and allows you to also carbonate very cold water.
Device leaks gas or does not carbonate
This issue may arise especially after changing the cylinder.
- The CO2 cylinder may be attached too loosely. Check that the cylinder is properly fastened and tighten it firmly if necessary.
- Check the black o-ring at the same time. Is the seal ring with a diametre of approximately 2 cm sitting at the connection between cylinder and device in place? It may have moved out of place or is missing. If necessary, we will supply you with a new seal. The video shows Woody, but it works just the same with other models.
- If the seal is in place, try once more to reattach the cylinder firmly.
With which models can the Mysoda glass bottle be used?
The glass bottles are compatible with Glassy sparkling water makers only.
It is not compatible with the other Mysoda models Woody, Ruby, Ruby 2, and Toby.
Other frequently asked questions
Where are Mysoda sparkling water makers manufactured?
The devices are manufactured in China. The raw material for the body of Mysoda Woody and Toby models, wood composite, is produced in Sweden from forest industry residues.
What to do if the CO2 cylinder becomes lose while using the device?
If the gas cylinder becomes loose when using the carbonation device, please check that the seal of the cylinder attachment point is firmly in place:
- Remove the upper part of the device Unscrew the gas cylinder from the device.
- There is a black seal on the bottom of the cylinder attachment part. Press the gasket with your finger to make sure it is seated straight and tight at the very bottom.
- Screw the gas cylinder back into the device and put the top in place. (You can also tighten the gas cylinder before locking the upper part)
- If the problem is not solved, please contact our customer service
How do I make sparkling water with a Mysoda sparkling water maker?
Follow the instructions below:
- Fill the bottle with cold water up to the mark.
- Attach the bottle to the carbonator by turning it ¼ counterclockwise and gently pushing the bottle upright.
- Close the sliding door.
- Carbonate the water by pressing the carbonation button 2-3 times. Stop when you hear the hiss.
- Open the door by pressing the pressure-release-button (back side of the machine top).
- Pull the bottle towards you to release the pressure in the bottle.
- Remove the water bottle by turning it ¼ clockwise.
- Ready! Enjoy bubble water as is, or add Mysoda drink mixes.
How to clean the sparkling water maker?
You can clean the Mysoda carbonators by wiping the surface with a damp cloth. To prevent damage to the surface of the appliance, do not use strong detergents.
What are the white specks on my sparkling water maker?
The white specks you can see on Glassy are no sign of dirt or damage of the machine but part of their design and material. Our sparkling water makers are made of renewable wood-based composite. The white particles you see are wood fibres which are a component of the wood composite material used.