A woman is using a white-copper Ruby 2 soda maker to carbonate water

FAQ & TROUBLESHOOTING

WHAT DO YOU NEED HELP WITH?

Welcome to the Mysoda FAQ and Help Center, your go-to resource for getting the most out of your sparkling water maker. Whether you are setting up your device for the first time or need help solving a problem, this page offers everything from quick how-to videos and downloadable user manuals to step-by-step troubleshooting guides.

Having trouble with carbonation? Not sure which gas cylinder fits your model? Simply select your Mysoda product to find answers to the most common questions. We’re here to help you enjoy fresh sparkling water at home — easily and reliably.
A Glassy sparkling water maker, colour option Latte, a glass bottle and a glass of sparkling water with lemon on a kitchen counter

Help With Glassy?

Here you can find video guides, solutions to common problems, and answers to frequently asked questions about Glassy.

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A black-copper sparkling water maker in an all-black studio setting

Help With Ruby or Woody?

Here you can find video guides, solutions to common problems, and answers to frequently asked questions about Ruby & Woody.

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